Delivery
Where do you deliver, and how much does it cost?
Calgary: Standard delivery is $9.99 for orders under $119, and free with orders over $120.
Alberta: Standard delivery fee is $15 for orders under $149, and free with orders over $150. We can not deliver to PO box addresses. Please click here to see locations we deliver to in Alberta.
When do you deliver?
You will pick a date for your delivery before you get to the checkout.Calgary: Sunday, Monday, Tuesday & Thursday: 2pm-7pmAlberta: Tuesday, Wednesday & Friday: 9am-7pm
What if I'm not home during the delivery?
We can still deliver your meals if you are not going to be home during the delivery hours, but you can let us know by emailing contact@nutrimeals.ca. Depending on the courier, we can ask them to leave the package in a less visible area. Nutrimeals is not responsible for unattended food or spoilage of any kind when meals are left outside or at a community post office. Nutrimeals can not guarantee specific requested delivery times.
What happens if I don’t receive my delivery when I was expecting it?
Check your tracking information and call or email us right away. Although the meals are packed in an insulated and temperature-controlled box, we must be aware of the situation so that it can be resolved ASAP with no food spoilage.
Can I get free shipping if I use another coupon?
No. You cannot use multiple coupons in one transaction.
What if I need to cancel my order?
All of our meals are made to order and we require 2 business days’ notice if your order needs to be cancelled. If you need to cancel your order, please email contact@nutrimeals.ca immediately and we will do our best to accommodate you. If your meals are already made we won’t be able to offer a full refund. If payment for your subscription has gone through and you need to cancel your order, please call us or email. Nutrition plans made by the dietician are non-refundable.
Meal Info
Do you accommodate modifications to meals?
Due to the way we produce meals, we will only accommodate modifications, or omit ingredients in meals when it is allergy specific. Please be aware that our meals are not produced in an allergen free facility. We use a blend of canola oil and olive oil in our sauces and dishes. We can not made accommodations to any oil allergies. Please email us before you place an order to make sure we can accommodate your allergy.
Are the meals fresh or frozen?
Each meal you recieve will be fresh! It is up to you if you would like to freeze them and save them for a rainy day. The fresh meals will last up to 5 days once it's been delivered. Once the meals are frozen they will last up to 60 days in the freezer.
How big is each meal?
Each meal has around 5 oz of cooked protein, ½ cup of carbohydrates and a full cup of vegetables. Some meals will come with a sauce; otherwise you can always add your own favourite sauce!
Where do I find nutrition and meal info?
Each meal has a sticker with the customer’s name, the meal name and a full table of nutrition facts. If you misplace the sticker, you can find the nutritional information and ingredient list on the second photo of each product. Please note we do not add salt to our meals so that you can adjust to your own preference. Please season your meals as you feel is needed.
Do you provide custom meals?
The “Build your own” is our version of a custom meal. These meals allow you to choose your size of protein and sides. Rice is measured in quarter cup increments and all vegetables are measured as 1 cup. If you need your meals to be weighed or follow specific macros, please email us and we will be happy to provide you with custom pricing: contact@nutrimeals.ca
Are the containers microwave safe?
Yes, our containers are BPA-free, reusable, and microwave and dishwasher safe. They are not oven safe; if you wish to reheat your meals in the oven, please use an oven-safe dish.
How long should I heat my meal in the microwave?
We recommend that you remove the lid, place it on top of the meal to cover any splatters, and put the container in the microwave for 2-4 minutes.
How often does the menu change?
We change our menu every 2 weeks so that you are never bored of eating the same thing over and over again! We do our best to offer a variety of different proteins and cuisines to accommodate all taste buds.