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We updated the Build Your Own option! Click here to view the update!

FAQ

Delivery:

Where do you deliver?

Calgary and area include: all quadrants of Calgary

How does delivery work? 

Our delivery days and times are as follows:

Sunday: 4pm-9pm

Monday: 8am-11am

Thursday: 2pm-6pm

You will receive a delivery notification via email 24 hours in advance so that you can plan your day around your delivery time.

How much is delivery?

Standard delivery is $9.99 per order and free with orders over $100 CAD. If you live outside of Calgary city limits you will be charged a $20 delivery fee. 

What if I'm not available during the delivery?

If you are not going to be home during the delivery hours, please leave a cooler/insulated bag outside and we will place your meals in the cooler. Nutrimeals is not responsible for unattended food or spoilage of any kind when meals are left outside or at a community post office. 

 

Pickup:

Can I pick up my meals?

Yes, you can! Our pick up times are as follows:

Sunday: 4:00pm-6:00pm

Monday: 4:00pm-6:00pm

Thursday: 5:30pm-7pm

Our address is 221 62 Ave Unit #150 S.E. T2H 0R5. Please knock on the door with the Nutrimeals sign.

 Shipping:

How does shipping work?

Nutrimeals is able to ship our fresh prepared meals across BC, AB and SK! We are proud to use ACE Courier to ship your meals. Once we receive your order, it will take one business day to process and will be sent out the following day. All shipments are sent over night and will arrive to the shipping address provided. We send our meals in insulated boxes with ice blocks to ensure meals are kept at a safe temperature. Please be sure to pick the shipping option while you're in the checkout process to ensure you correctly pay for shipping your meals.

Where do you ship?

We have partnered with ACE Courier to ship your meals. They are able to ship to certain locations within BC and AB. For SK shipments we use Canada Post

How much is shipping?

Shipping rates vary based on size and weight of the package and are calculated by Canada Post.

Meals and Ordering:

Do you provide custom meals?

The "Build your own" is our version of custom meals. These meals allow you to choose your size of protein and side. Rice is measured in quarter cup increments and all vegetables are measured as 1 cup. 

What is the recommended order size?

We suggest that you order twice a week to keep your meals fresh. However, our meals will last up to 5 days. 

Are the containers microwave safe?

Yes, our containers are BPA free, microwave and dishwasher safe. Remember, if you return the containers, you will receive a coupon code for 5% off of your next order.

How long should I heat my meal in the microwave?

We recommend that you remove the lid and put the container in the microwave for approximately 2 minutes. 

Are any of your meals gluten free? 

Meals that are gluten free are indicated by the letters GF that can be found in the description of each meal. Also keep your eye out for dairy free (DF) and vegetarian (V) indicators as well. These meals are not made in a gluten-free or nut-free facility. Our vegetarian meals are based on a lacto-ovo vegetarian diet which excludes red meat, fish and poultry, and includes dairy and eggs. 

Other:

What if I need to cancel my order?

Please email contact@nutrimeals.ca immediately and we will do our best to accommodate you. However, once the order has been processed and the meals have been prepared, there will be no cancelations. 

How can I view my previous orders (order history)?

Click the person icon in the top right corner of the page. When re-directed to the log-in screen, log-in using the same credentials that were used when placing your order. Once you have successfully logged in, your order history will be displayed. (One-click re-order button coming soon).

NutriPoints:

How do I earn nutripoints?

You can earn nutripoints by: purchasing meals, registering your birthday, and referring friends, family, colleagues and followers. Each account will be given a custom referral link. Every person referred will be given 5% of their order, once they order, the sender will be rewarded 500 nutripoints ($5.00 credit).

What can I spend my nutripoints on?

You can treat them like cash and buy meals, or donate the dollar value to one of our three partnered charities (coming soon)